It was a cold Friday morning when boarded the plane in Krakow for Malaysia two weeks ago. As I was landing, now Saturday, I saw vast fields of palm trees, which I love so much, and a colorful landscape filled with sunlight. A few hours later, I was swimming in a hotel pool overlooking the Petronas Towers in Kuala Lumpur. It felt so good to be there because back in Central Europe they are still waiting for spring to come.
Demand for XTRF Management System continues growing and we are seeing a significant rise in our North American client base. To effectively manage this increasing need and further improve our services and provide greater value, we recently announced that our HelpDesk now covers both East and West Coast working hours.
For the whole XTRF Team and for me personally, it was a pleasure to be in contact with you throughout the year. Many of you are working with us on a daily basis. Others we met at conferences or had a discussion by phone or chat. Some of you we only met virtually, through webinars or online presentations. Anyway, there were thousands of meetings that filled our days with work, enthusiasm, energy, and fun.
As we approach winter and Christmastime, it’s the perfect time for a summary of our yearly achievements. It was a very intensive, and at the same time, the best year ever for XTRF! We worked on a number of internal initiatives, developments and made overall progress in all the departments of our almost 70-people organization.
Following our decision to expand our North American team, announced two weeks ago, we have made another important step toward reinforcing our American presence. I have the pleasure to announce that extending our Customer Support working time will assist our clients located in the Americas during their working hours.
I’ve recently read an article about how stressed people are during vacation time. Apparently, lots of people have a hard time spending 24 hours a day with their relatives. They quite rarely have clear opinions about how they want to spend vacations, where to go and in what setting. Those who run their own business are afraid to leave it for a week or two for the fear that something will go wrong with it.
Following our strong development last year, now XTRF Management System establishes its presence in North America for good. Our team expands with the new hire of Pascal Boivin, who brings to XTRF huge industry and professional knowledge, having worked for many years for Oracle, SDL, and Plunet!