• End customer with operations in 15+ European countries.
• One source language and multiple target languages, various file formats, specific CAT tool required.
• Project evolved from less frequent medium to large request (thousands of words) to frequent small and micro request.

Micro requests – requests smaller than 250 words, often just 15-50 word updates.

“The rise in the amount of very small projects had a strong negative impact on our efficiency. Lot of time and effort was lost shuffling files between e-mails and the CAT tool.”

We have familiarized our customer with a procedure that would streamline our operations, reduce the turnaround time and minimize our operational overhead. As a seasoned XTRF user, we have been able to leverage its features. As we have already been using XTRF and it is possible to  integrate the customer’s preferred CAT tool with XTRF, we proposed the following:

• The customer has been introduced to the possibility of submitting their jobs via the Customer Portal in order to reduce the amount of manual file handling.
• A dedicated workflow has been put in place to process the requests as automatically as possible.
• The workflow has integrated the customer’s CAT tool.

Additionally, we have offered our customer a more competitive rate for adopting the suggested procedure.

• We reduced the amount of our PMs’ manual and repetitive work by 80%.
• Currently, the jobs are being reviewed only by PMs. Besides that, the whole process of vendor assignment and processing is automated.
• As of May 2015, the automated project setup has been through its eight month of successful operation.
• Lexika has retained the account and the rate reduction has not negatively affected our margin.

Lexika s.r.o. is an ISO 9001 certified language service provider located in Bratislava, Slovakia. It has been providing translation, interpreting and language consulting services to customers located all over Europe since 1993.