Ensuring Compliance with ISO 9001 Standard

ISO 9001 is an international standard laying down the requirements for a Quality Management System (QMS). The ISO 9001 certification allows companies to demonstrate that they are dedicated to providing quality services and goods by setting up mechanisms aimed at eliminating non-conformities and facilitating continual improvement of internal processes.

Share
Quality Management

Quality in the localization industry is taken as a given. A client contacting a translation agency about a potential project is expecting a product that will meet tacitly-assumed quality standards so that it can be readily presented to end users. Any localization company that wants to stay in business must at some point introduce a quality management system. Of course, the client’s needs with respect to quality may differ depending on their priorities.

Share
Goals, KPIs and Reporting

“Why do I have to report these particular metrics to my Director? I have no need for KPIs”. I’ve heard this so many times in all the companies where I’ve worked, and I continue to come across similar situations in numerous other businesses. People are often frustrated by the necessity of submitting reports to their superiors, and they feel that calculating KPIs is a loss of time. Their time.

Share
How to Make the ISO Certification Pleasant

15 years ago almost nobody in the language industry cared about ISO certification. The general level of knowledge about ISO standards, particularly ISO 9000 - the so-called quality standard, was very limited...

Share