Lesson five: ISO 17100 certification with TMS assistance

The ISO 17100 standard is an international standard covering translation services. It constitutes the next step after the EN 15038 standard published in 2006 developing the rules and good practices of rendering linguistic services.

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Lesson four: How to Deal With Resistance to the Advanced Features of a TMS?

Modern Translation Management Systems (TMS) offer a lot of advanced functionality. Workflow automation is a very good example.

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Lesson three: How to Get Creative With Your TMS?

A sophisticated Translation Management System is able to generate many different reports. We already discussed the report on the total value of projects started in a previous lesson.

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Lesson two: The Rule of Due Caution

The rule of due caution is commonly known in road traffic situations. However, it is also very useful in other areas of life and that includes business, too.

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Lesson one: The Past and the Future

A Translation Management System (TMS) can provide you with immediate information on your business. More sophisticated TMS tools even provide a range of required reports.

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How to Make the ISO Certification Pleasant

15 years ago almost nobody in the language industry cared about ISO certification. The general level of knowledge about ISO standards, particularly ISO 9000 - the so-called quality standard, was very limited...

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Do You Rely on Your Providers?

As a rule, translation agencies are started by professional translators, not professional managers. In fact, less than 10% are established by business people. The majority of them developed from one-person ”agencies” which were launched, managed and grown by translators.

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Do You Control the Cash Flow Efficiently?

In the language industry it is not unusual for a translation agency to pay its providers before getting paid by the customer.

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How to Drop “minimum Charges”, Keep Customers and Profit

In the past, technical documentation used to be written like a book. The author tried to describe the product, its features, maintenance, repairs, etc. Each operating manual was slightly different.

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Keep an Eye on the KPI

Key Performance Indicators (KPIs) are a crucial company management tool. However, we found that defining KPIs that provide a useful view of a company’s performance is not an easy task.

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