The ISO 17100 standard is an international standard covering translation services. It constitutes the next step after the EN 15038 standard published in 2006 developing the rules and good practices of rendering linguistic services.
Modern Translation Management Systems (TMS) offer a lot of advanced functionality. Workflow automation is a very good example.
As a rule, translation agencies are started by professional translators, not professional managers. In fact, less than 10% are established by business people. The majority of them developed from one-person ”agencies” which were launched, managed and grown by translators.
In the past, technical documentation used to be written like a book. The author tried to describe the product, its features, maintenance, repairs, etc. Each operating manual was slightly different.