How Customer Churn Made Us Successful

When we started thinking about self-driven implementation back in 2017, we had a lot of ideas about what would work and what wouldn’t. We had based all these ideas on an image we had of potential customers, who (for their own different reasons) would prefer to go down the XTRF Academy path, instead of choosing the individual implementation option.

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Sunlight and Sharing at LocWorld Malaysia

It was a cold Friday morning when boarded the plane in Krakow for Malaysia two weeks ago. As I was landing, now Saturday, I saw vast fields of palm trees, which I love so much, and a colorful landscape filled with sunlight. A few hours later, I was swimming in a hotel pool overlooking the Petronas Towers in Kuala Lumpur. It felt so good to be there because back in Central Europe they are still waiting for spring to come.

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The Best Year Ever for XTRF!

As we approach winter and Christmastime, it’s the perfect time for a summary of our yearly achievements. It was a very intensive, and at the same time, the best year ever for XTRF! We worked on a number of internal initiatives, developments and made overall progress in all the departments of our almost 70-people organization.

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Crafting User Experience for Enterprise Products

Products and services. Content and form. Everything we perceive can elicit our reaction — emotional or behavioral. Depending on what we experience, we may like or dislike the source, desire or avoid it. People use software products or services to achieve a goal or complete a task — not only for the sake of using them. Hence, any product should help the user and assist him throughout. The reason why products exist is that they can simplify our life or work.

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The Engineering behind XTRF

If you’ve ever wondered how XTRF builds its flagship system, you are in just the right place to learn about it. Whether the questions you had were about the technology, the process, or the staff, they all will be addressed here.

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The People Behind the Tickets

If you've ever wondered about how our support process works, this webinar is for you! Tomasz Leśniak, our Service Desk manager, explains how he and his crack team of experts help our clients grow.

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