Following our decision to expand our North American team, announced two weeks ago, we have made another important step toward reinforcing our American presence.
I have the pleasure to announce that extending our Customer Support working time will assist our clients located in the Americas during their working hours.
And thus, starting from the 1st of December 2018, XTRF Customer Service Specialists will be available for you until 5 p.m. PST (Pacific Standard Time).
It’s important to mention that today, our Customer Service Specialists alone solve two-thirds of all received tickets independently from XTRF administrators and experts. This means that we will be able to solve a huge majority of tickets during those extended working hours.
We’re seeing a significant increase in the number of clients in North America that are choosing XTRF as their main Translation Management platform.
We believe that our present decision will allow us to further improve our services and will lead to even higher value for those who use the XTRF Management System.
As usual, I wish you all the best,
Andrzej has been building his translation industry expertise since 1996 to later become Managing Director of a leading Central European translation company LIDO-LANG Technical Translations which was eventually sold to Sepro Group from Spain. Andrzej was awarded the Polish Entrepreneur of the Year in the category “Services”.
Apart from work, Andrzej is also an engaged triathlete, competing in IronMan triathlon races – this year on Half-IronMan distance and preparing for full-IronMan distance in near future.